SII Findings Frequently Asked Questions and User Guide
Why is the website is to slow, and blurry?
Sometimes the cause of the website being to slow or blurry may be an issue with cache or cookies also known as temporary Internet files. The most convenient way to get rid of this issue is to delete all temporary Internet files. Once this action is taken it is important to understand that you might lose information off any ecommerce websites like www.Amazon.com, www.Nahoon.com, and Ebay.com. Below are instructions on how to delete temporary files on various Internet browsers.
How do I delete temporary files on Internet Explorer?
Step 1 - On top menu, click Tools and scroll down to Internet Options and go ahead click on it.
Step 2 - First tab that opens up, should be - "General". Under "General" look for section named - "Browsing history.
Step 3 - Under "Browsing history" section there will be a button "Delete..", please click on the button.
Step 4 - Make sure 6 of the tasks are checked -
A - Temporary Internet files
B - Cookies
C - History
D - Form data
E - Passwords
F - InPrivate Filtering data
Now go ahead and press "Delete"
Step 5 - Now go ahead a press "OK" on "Internet options"
pop-up window and please refresh your page.
How do I delete temporary files on Mozilla Firefox?
Step 1 - Click Tools from the top menu and scroll down and click "Clear Recent History."
Step 2 - Make sure to choose "Everything" from drop down menu of Time range to clear.
Step 3 - Click on "Details" at the bottom and make sure that all boxes are checked.
Step 4 - Click "Clear Now" and try again to run
How do I delete temporary files on Google Chrome?
Step 1 - Look for the "Tool key" image and click on it.
Step 2 - Scroll down and click "History".
Step 3 - Towards the top left, look for a button "Clear all
browsing data.." and click on it.
Step 4 - A pop-up window should come up "Clear
Browsing Data", make sure to choose "the beginning of
time" from drop down menu of Obliterate the following
Step 5 - Also make sure 4 of the major check boxes are
A - Clear browsing history
B - Clear download history
C - Empty the cache
D - Delete the cookies and the other site data.
Step 6 - Click "Clear browsing data" and refresh the
How do I search for an Item?
On the upper right corner of the website there will be a search bar where you can type the (SKU number) Item number, or a description of the item you are looking for, for example if you type in Copper wire all items that are copper wire will be shown in the results. SII Findings has been able to integrate a very convenient search engine to SIIfindings.com which not only gives you the item you searched for, but also provides recommendations of items related to the item which you have searched for.
Are there other ways to search for an item? I don't like search engines...
There is always menu towards the left of the Site to navigate through. Yes. There is a Menu on the far left side of the website, and items are pre-organized if you navigate through the website using this route.
Is SIIfindings.com a wholesale website?
All prices are marked in the wholesale range, therefore SIIfindings.com is a wholesale website.
Does SII Findings give value to customers in possession of a Resale license, Tax ID or Vat registration?
This is where it gets a little bonkers, but we are going to make this as simple as we can for you. If your billing address or shipping address is in the state of Arizona, and you currently hold no Resale license, Tax ID, or Vat registration then you will be charged current sales tax amount valid in Arizona. If you are in the process of getting a Resale license, Tax ID, or Vat registration and have a shipping or billing address from Arizona you will still be charged the current sales tax amount valid in Arizona. For customers who have a Resale license, Tax ID, or Vat registration and also have a shipping or billing address in the state of Arizona will not be charged any sales tax on their purchases.
How Much sales tax will I be charged if I live out of state or country?
For all customers residing in any state or country other than Arizona will not be charged any sales tax on their purchases until any further laws, rules, or regulation requires doing so.
IMPORTANT NOTE: Make sure you include your Tax ID number when registering at SIIfindings, or if you are currently registered with SIIfindings.com make sure you update your Account information and include you Tax ID number or any other information needed in the Account information area.
Does SII findings have a physical catalog that can be mailed to me?
SII Findings is an online, paperless, and environmentally friendly company. You can access all of our items at SIIfindings.com, sat home, in the office, or on the go, of course not when you’re driving or handling any other heavy machinery.
Can I physically walk into a SII Findings store?
SII Findings sells online only. We are trying and will continue to try our best to make online shopping easy enough for our customers where it feels like a physical store.
Does SII Findings take phone orders?
As we are online only company, all orders must be
placed online. For any assistance there is an online live
chat available from 10 AM to 5 PM Pacific standard time.
You may also email us at email@example.com for 24
hours a day for prompt response.
Does SII Findings take orders over the phone?
We only take orders online at Siifindings.com. This allows our customers to place a fast, easy, and hassle free order anytime, anywhere! We simply do not take any orders over the phone because we are an online company only.
How do I place an order on Siifindings.com?
Before you place an order on Siifindings.com, be sure to log on, or register.
To place an order navigate through the menu and search for the item you are looking for. Once item is found, click "add to cart". Once all items added to cart, click "Checkout now". If you are logged in, than it will take you straight to the check out screen where you can verify your shipping address, add credit card information, choose shipping address and confirm your order. If you are not logged in, than it will take you to sign-in screen where you may either sign in with your email address or sign-up for a new account and continue with check out process.
I had items in “my cart” and all items disappeared. What went wrong?
Please check your browser settings due to the reason that some browsers are set up not to accept cookies. In order to confirm that your browser does accept cookies you must go to “Tools” towards the top right or left of your browser in the menu and add www.Siifindings.com to the list of websites that are able to accept cookies on your browser.
I had items in “my cart” and accidentally signed out. Will my items still be in “my cart” once I log back on?
Once logged you have logged out, your selection of items will be saved in your shopping cart and you may access it from any computer to complete or add on to your order.
How does the Wishlist option work on www.Siifindings.com?
The Wishlist option on Siifindings.com allows you to place items in your list that you love, but do not want to purchase at the time; this option allows you to save these items for later. These items will always be in your Wishlist until you manually remove them or purchase them from your Wishlist.
What type of credit cards does SII Findings accept on Siifindings.com?
To make it easier to shop at Siifindings.com we accept all 4 major credit cards Visa, Master Card, American Express, and Discover.
I have a coupon code for SII Findings, How do I use it?
You may use your coupon code on Siifindings.com once you are ready to purchase your items and check out. Once on your shopping cart page and ready to check out, towards the bottom right you will see a button, "Get Estimates". Once you click “Get Estimates”, a box will appear where you may insert coupon code and click "Update cart".
I am an international customer, how much will my shipping be?
Please see our Shipping Guidelines for this information.
When should I expect my order?
Do you accept checks?
Sorry, we don't accept personal or business checks.
Do you accept credit cards?
We accept all 4 major credit cards Visa, Master Card,
American Express, Discover.
How do I know my credit card information is secure with SII FINDINGS?
A Secure Sockets Layer Certificate is an industry standard security system and is also a requirement for transactions through e-commerce business for any online transaction. To protect all the information provided by customers, Secure Sockets Layer Certificate combines encryption as it travels the net about the certify any owner’s account to protect against fraud.
What is UpFront?
UpFront is a company which helps shoppers find key information of the product that they are searching for to make informed purchase decisions quickly and easily. when a shopper clicks the UpFront button, Siifindings.com store's key information will display in-page.
My credit card got declined, what is the reason for this?
There can be various reason for this issues. 2 of which can be :
1. The billing information on file with the credit card company for this card does not match the information provided by the customer during checkout.
2. Our credit card processing company declined the card in use for many security reasons, please try another credit card.
My credit card was charged twice or thrice, why?
1 out 1000 chance, if for some reason the page was stuck at checkout screen and multiple attempts were done to rush the checkout process than there is a
possibility that your credit card might have gone through twice, or even multiple times. Please let us know if this has occurred with your transaction, therefore, we can refund your account.
My credit card was denied while placing an order but the charges still appeared on the statement?
There is always a chance that your bank allowed the transaction and kept the amount on hold, but the payment was never accepted by our processing company. In this situation, give it couple of days and your transaction should be reversed.
How do I create an account with SII Findings because I have fallen in love with Siifindings.com
Well first of all thank you for checking out our site. To create an account with Siifindings.com, Click on the login button on the top right corner of the website once login page is loaded click on "NEW MEMBERS SIGN UP HERE". Once you are on the next page please fill in all of the necessary information to create an account with Siifindings.com.
Oh my goodness, I lost my password!!! How do I figure out what my password was?
Click "Login" to the top right and scroll towards the bottom of the page. To request a new ONE TIME use only password via e-mail, please enter your e-mail address below, and click the 'Request A New Password button. You will then have to immediately
change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a
new one time use temporary password.
- Hey, I placed an order last time and I want to check something on it, or at least my order history!
- Simply click on "Your Account" towards the top left of the site. Once on "Your Account" page, you may click on
- "View your Order/Billing History"
- "View your Wish List"
- Hey listen, so we moved and I would like to change my information or I would like to add/ change my address for some funny reason!?
- Please click on "Your Account" towards top right on SIIFindings.com. Once on "Your Account" page, scroll down towards middle of the page where it says "Your Address Book". In that column you should be able to view your current ship to and bill to address. Click "Change" How do I update my account information on Siifindings.com?
To change any of your important information needed on Siifindings.com first you would have to follow the instructions below:
Login to your account
Click “Your Account”
And change whatever information you would like to change.
Where can I learn more about the Materials and products SII Findings carries?
Please see our “Material Knowledge” page for this information
Where can I learn more about findings?
You can access materiel information on SII Findings “Material Knowledge” page for more information. Other information can be found on the World Wide Web.